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Last updated: 28 October 2026
Welcome to VocoTV. Your privacy is important to us. This Privacy Policy explains how VocoTV collects, uses, stores, protects and shares personal information when you visit our website, contact our support team or use our services.
This policy is intended for visitors and customers, including people accessing our website from the United Kingdom. It should be read alongside any applicable terms and conditions and cookie notices.
We aim to handle personal information transparently and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.
By using our website, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is legally required, we will seek it separately.
In this Privacy Policy, “VocoTV”, “we”, “us” and “our” refer to the organisation responsible for operating the VocoTV website and services.
Website: https://vocotv-tv.com/
Privacy contact: contact@vocotv-tv.com
Business information: VOCO TV
If you have questions about how your personal information is handled, you can contact us using the email address above.
The information we collect depends on how you interact with VocoTV and which features you use.
When you contact us, enquire about a subscription or request customer support, you may provide information such as:
Your name.
Your email address.
Your telephone number or WhatsApp contact details.
Information about your subscription enquiry or selected package.
Messages, questions, feedback or support requests.
Other information you voluntarily provide to help us respond to you.
Please avoid sending sensitive personal information unless it is necessary for your request.
When you visit our website, certain technical information may be collected automatically, depending on the website features and technologies in use. This may include:
Internet Protocol (IP) address.
Browser type and version.
Device type and operating system.
Pages visited and referring website.
Date, time and duration of website visits.
Technical diagnostic and website performance information.
We use this information where applicable to maintain website functionality, understand website performance, protect our services and troubleshoot technical issues.
If you contact us through a third-party platform, such as WhatsApp, that platform may process information according to its own privacy policy.
We may receive the information you choose to share with us through that platform. We do not control how independent third-party platforms collect or use information on their own services.
Depending on your interaction with VocoTV, we may use personal information to:
Respond to enquiries and customer support requests.
Provide information about subscription packages and available services.
Process and manage subscription enquiries and orders.
Communicate with you about your request or subscription.
Maintain, monitor and improve our website.
Identify, investigate and prevent fraud, misuse and security incidents.
Meet applicable legal obligations and resolve disputes.
Send promotional communications where permitted by law and subject to applicable preferences and consent requirements.
We will not use your personal information for purposes incompatible with the purposes described in this policy without an appropriate legal basis and any required notice or consent.
Under the UK GDPR, personal information must be processed on a valid lawful basis. Depending on the circumstances, our lawful bases may include:
Contract: Processing necessary to take steps at your request before entering into a contract or to perform a contract with you.
Legitimate interests: Processing necessary for legitimate business purposes, such as responding to general enquiries, maintaining website security and improving our services, where those interests are not overridden by your rights.
Legal obligation: Processing necessary to comply with applicable laws and regulatory requirements.
Consent: Processing based on your freely given consent, where consent is the appropriate legal basis, such as for certain non-essential cookies or marketing activities.
The lawful basis used will depend on the specific processing activity. We will provide further information where required.
VocoTV may use cookies and similar technologies to support website functionality, remember preferences, understand website usage and improve the user experience.
Cookies may include:
Essential cookies: Necessary for core website functionality or security.
Preference cookies: Used to remember settings, where applicable.
Analytics cookies: Used to understand website traffic and performance, where implemented.
Marketing cookies: Used for advertising or marketing measurement, where implemented.
Non-essential cookies and similar technologies will only be used where the required consent has been obtained. You can manage your preferences through the available cookie settings and your browser controls.
Blocking certain cookies may affect some website features.
We do not treat your personal information as publicly available information simply because you use our website. We may share it only where appropriate and lawful, including in the following circumstances:
Service providers: With providers that help operate, secure, maintain or analyse our website and support our services.
Communication platforms: With third-party services you choose to use to contact us, such as WhatsApp.
Professional advisers: With legal, accounting or other professional advisers where necessary.
Legal and regulatory authorities: Where disclosure is required by law or is necessary to establish, exercise or defend legal claims.
Business transfers: Where personal information must be considered as part of a merger, restructuring or transfer of business assets, subject to applicable legal requirements.
With your consent: Where you have agreed to a specific disclosure.
We aim to limit the information shared to what is necessary for the relevant purpose.
VocoTV may use service providers whose systems or operations are located outside the United Kingdom. Where this results in a transfer of personal information restricted under applicable data protection law, we will implement an appropriate transfer mechanism and safeguards as required.
The protections applicable to a transfer depend on the destination country, the recipient and the relevant legal arrangements.
You may contact us for further information about international transfers relevant to your personal information.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including customer support, subscription administration, security, dispute resolution and legal compliance.
Retention periods depend on the type of information, the reason it was collected and any applicable legal requirements.
When personal information is no longer required, we will take appropriate steps to delete it or anonymise it, subject to any lawful need to retain it.
We take reasonable technical and organisational measures intended to protect personal information against unauthorised access, accidental loss, alteration, disclosure or destruction.
However, no website, internet transmission or electronic storage method can be guaranteed to be completely secure. We therefore cannot promise absolute security.
If a personal data breach occurs, we will take the steps required by applicable law.
Depending on the circumstances and applicable law, you may have the right to:
Access: Request a copy of the personal information we hold about you.
Rectification: Ask us to correct inaccurate or incomplete information.
Erasure: Request deletion of your personal information where the legal conditions are met.
Restriction: Ask us to restrict certain processing.
Data portability: Request certain information in a portable format where this right applies.
Object: Object to processing based on legitimate interests and to direct marketing.
Withdraw consent: Withdraw consent where processing is based on consent. This does not affect processing carried out before withdrawal.
These rights are subject to applicable legal conditions and exceptions. They do not apply identically in every situation.
To exercise a right, email contact@vocotv-tv.com and describe your request. We may need to verify your identity before responding.
We may provide information about VocoTV services and offers where permitted by applicable law.
Where consent is required for electronic marketing, we will obtain that consent before sending the relevant communications. You can opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us.
Even if you opt out of marketing, we may still send service-related communications necessary to respond to your enquiries or manage an existing subscription.
Our website and services are not intended to collect personal information from children in circumstances where doing so would be unlawful. We do not knowingly collect personal information from children where parental consent or another legal requirement has not been satisfied.
If you believe a child has provided personal information inappropriately, please contact us so that we can review the situation and take appropriate action.
Our website may contain links to third-party websites or services. These services operate independently and have their own privacy practices.
We are not responsible for the privacy policies, security or content of third-party websites. We recommend reviewing their privacy information before providing personal information or using their services.
We may update this Privacy Policy to reflect changes to our website, services, data-handling practices or legal obligations.
When changes are made, we will publish the revised policy on this page and update the “Last updated” date. Where required by law, we will provide additional notice of significant changes.
We encourage you to review this page periodically.
If you have concerns about how VocoTV handles your personal information, please contact us first so that we can review your concern.
You may also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
ICO website: https://ico.org.uk/
ICO contact information: https://ico.org.uk/make-a-complaint/
For questions about this Privacy Policy, your personal information or your privacy rights, contact us:
Email: contact@vocotv-tv.com
Website: https://vocotv-tv.com/
We will review your enquiry and respond in accordance with applicable legal requirements.
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