VocoTV Refund and Cancellation Policy

Last updated: 28 October 2026

1. Refund Policy

VocoTV provides digital subscription services. This policy explains how to request a refund, report payment problems and cancel a subscription.

Refund requests are reviewed individually, taking into account the circumstances of the purchase, the service provided and applicable consumer protection laws.

Nothing in this policy excludes or restricts your statutory rights under applicable UK law.

2. When Can You Request a Refund?

You may contact VocoTV to request a refund in situations such as:

• You were charged more than once for the same subscription.

• You paid for a subscription that was not activated successfully.

• A significant technical issue prevents you from accessing the service and cannot be resolved within a reasonable time.

• The service does not conform to applicable contractual requirements.

• You are otherwise entitled to a refund under applicable law.

Please provide your order reference and a description of the problem so our support team can investigate your request.

3. Subscription Cancellation

If you want to cancel your VocoTV subscription, contact our support team at contact@vocotv-tv.com.

Cancelling a subscription does not automatically result in a refund. Any refund will be assessed separately under this policy and applicable law.

Please review your subscription terms for details of the subscription duration and any applicable renewal conditions.

4. Digital Services and Consumer Rights

Online purchases of digital content and digital services may be subject to specific consumer protection rules in the United Kingdom.

Depending on the type of service and the circumstances of your purchase, you may have statutory cancellation rights or remedies if the service is faulty or does not meet applicable requirements.

Where the law permits an exception to a cancellation right, any required information, consent or acknowledgement will be handled in accordance with the applicable legal requirements.

This policy does not remove any consumer rights that cannot legally be excluded.

For more information, visit the UK government’s consumer protection guidance:

https://www.gov.uk/consumer-protection-rights

5. Duplicate or Incorrect Payments

If you notice a duplicate charge or believe you were charged the wrong amount, contact us as soon as possible.

Our team will review the payment information and take appropriate steps to resolve any confirmed payment error.

6. How to Request a Refund

To submit a VocoTV refund request, email:

Email: contact@vocotv-tv.com

Please include:

• Your name or the details used when placing the order.

• Your order or transaction reference.

• The subscription package purchased.

• The date of payment.

• A clear explanation of your refund request.

Do not send your password or full payment card details.

We may contact you if additional information is needed to assess your request.

7. Refund Processing Time

If your refund is approved, it will be processed using the original payment method where possible, subject to the payment provider’s procedures and applicable law.

The time required for the funds to appear in your account may vary depending on your bank or payment provider.

We will provide further information if we need additional details to complete the refund.

8. Contact VocoTV Support

If you have questions about refunds, subscription cancellations or payment issues, contact our support team.

Email: contact@vocotv-tv.com
Website: https://vocotv-tv.com/

We will review your enquiry and respond in accordance with our procedures and applicable consumer protection requirements.